Control Clock Support

Help with pairing, camera access, synchronization, and manager workflows.

Provider: Sertoga Corp.  ·  Effective: September 28, 2026

Pairing and connection

• Production systems require the Organization's NetBird connection. Confirm that NetBird is connected before retrying a production pairing or refresh.
• Apple reviewers should select App Review Environment and use the review information supplied privately in App Store Connect. The App Review Environment uses fictional data and does not require a VPN or production account.
• Check that the device date and time are correct, then carefully re-enter the pairing code. Pairing codes and device access can expire or be revoked.
• If the application is already paired to the wrong environment, ask an authorized administrator to complete the in-app local reset before pairing again. Local reset removes queued information from that device; it does not delete records already stored on the server.

Camera or photo notice

• In iPhone or iPad Settings, allow the customer-branded Control Clock application to use the camera.
• Close other applications using the camera, clean the lens, improve lighting, and keep the employee's face clearly in frame.
• If the employee cancels the notice or cannot use the camera workflow, return to the employee screen and ask a manager to use the manager-assisted manual attendance process.
• For reference enrollment, a manager must select the correct employee and record delivery of the current photo notice before opening the camera or photo library.

Offline work and synchronization

• The kiosk can save supported attendance work locally while its server is temporarily unavailable. Leave the application installed and retry after the approved connection returns.
• If queued work remains or an error asks for manager attention, do not erase or re-pair the device. Contact the Organization's administrator so the queue can be checked safely.
• A connected status alone does not prove that queued work reached the server. An administrator should confirm the resulting attendance record in the manager view.

Google Sheets

• Google Sheets integration is an optional Control Clock feature and should be configured only by an authorized manager using an Organization-owned workbook.
• Confirm the selected workbook or tab, Google authorization, and sharing permissions before importing schedules or exporting attendance times for payroll.
• The private backend remains the system of record even when Google Sheets is enabled.